Privacy Policy

1. Introduction

At 99K Africa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Account credentials and preferences
• Communication preferences and feedback

2.2 Automatically Collected Information

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Location data (with your permission)

3. How We Use Your Information

We use the collected information for various purposes, including:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Improving our platform and user experience
• Sending order updates and promotional communications
• Preventing fraud and ensuring platform security
• Complying with legal obligations
• Analyzing usage patterns and trends

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in platform operations
• Payment Processors: To process payments securely
• Shipping Partners: To fulfill and deliver your orders
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for data processing

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you Reviews the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes through our platform or via email. Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: