Terms & Conditions

1. Introduction

Welcome to 99K Africa. These Terms and Conditions ("Terms") govern your use of our e-commerce platform and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Acceptance of Terms

By creating an account, making a purchase, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

• You must be at least 18 years old to use our services
• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• You agree to use our services only for lawful purposes

3. User Accounts

To access certain features of our platform, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and up-to-date information

4. Products and Services

We offer a marketplace for vendors to sell their products. We strive to provide accurate product information, but we cannot guarantee the accuracy of all product descriptions, images, or pricing.

• Product availability is subject to change without notice
• Prices may vary and are subject to change
• Product images are for illustration purposes only
• We reserve the right to limit quantities or refuse orders

5. Orders and Payment

When you place an order, you agree to pay the specified price including applicable taxes and fees. We accept various payment methods as displayed during checkout.

• All orders are subject to acceptance and availability
• Payment must be received before order processing
• We reserve the right to cancel orders at our discretion
• Refunds are processed according to our refund policy

6. Shipping and Delivery

Shipping times and costs vary by location and product. We work with reliable shipping partners to ensure timely delivery of your orders.

• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• You are responsible for providing accurate shipping addresses
• Additional charges may apply for remote locations

7. Returns and Refunds

We want you to be satisfied with your purchase. Our return policy allows for returns within a specified timeframe under certain conditions.

• Returns must be initiated within 3 days of delivery
• Items must be in original condition with tags attached
• Refunds will be processed to the original payment method
• Shipping costs for returns are the customer's responsibility

8. Intellectual Property

All content on our platform, including text, graphics, logos, images, and software, is the property of 99K Africa or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without written permission.

9. Prohibited Uses

You agree not to use our services for any unlawful or prohibited activities, including:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting harmful or malicious code
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our platform

10. Limitation of Liability

To the maximum extent permitted by law, 99K Africa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our services.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes through our platform or via email. Your continued use of our services after changes constitutes acceptance of the new Terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: